One agent brain across chat, SMS, email, and in-app — with channel-specific formatting, rate limits, and compliance rules enforced at the edge.

Short-term buffer plus long-term recall so returning users don't repeat themselves. Memory scoped per user, per account, per channel.

Classifiers route to the right workflow — self-serve, human handoff, or specialist agent — before the expensive generation call.

RAG over your docs, tickets, and product data so answers cite real sources — not plausible hallucinations.

Golden conversations, adversarial probes, and channel-specific test suites that block deploys when quality drops.

Resolution rate, escalation rate, CSAT, and cost-per-conversation tracked from day one — not after the first executive escalation.