Real Estate
An agent copilot that books showings while agents sleep
A conversational copilot that qualifies leads, books showings, and updates the CRM — adding $14M in attributed pipeline in its first quarter.
The challenge
Agents were responding to leads in 4–18 hours. A 5-minute response time was the proven industry tipping point. The CRM was the bottleneck.
Our approach
A two-tier agent: fast intent classifier + tool-using GPT-4 for nuanced replies. Direct write paths to BoomTown. Per-agent persona tuning.
The outcome
Lead response time dropped from hours to seconds. Showing-booking rate tripled. Agent productivity rose 38%.
“We thought we were buying lead automation. We bought a salesperson that never sleeps and never forgets a follow-up.”
Carla Mendes · Head of Sales, Lumen Realty
Project details
Client
Lumen Realty
Industry
Real Estate
Duration
5 months
Region
Miami, FL
Tech stack
GPT-4oBoomTown APITwilioPostgresTemporal
Services delivered
AI CopilotsWorkflow AutomationConversational AI
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